Carpet Customer Service in Orchard Park, NY

Customer Name*

Address*

City*

State*

Your Postal Code*

Your Mobile Phone Number*

Your Email*

What Location Did You Make Your Flooring Purchase?*

Order Number (If Available)?

When Did You Purchase Your Flooring (Enter Approximate Date)?*

When Did You First Detect the Flooring Issue (Enter Approximate Date)?*

What Room or Rooms Are Affected By The Issue (Select All That Apply)?*

How Many Pets Do You Have?*

What Kind of Pet or Pets Do You Have?

Cat
Dog
Other

If Other, What Kind of Pet or Pets Do You Have?

What Type of Heating Do You Have in Your Home?*

Do you Have Central Air Conditioning in Your Home?*

Is The Temperature In Your Home Maintained between 65-72 Degrees All Year Around?*

Does Someone Occupy The Property Where The Flooring Issues Was Detected All Year?*

What is the Name of the Carpet Manufacturer?*

If Other, Please let us know the Name of Carpet Manufacturer*

Have You Contacted The Flooring Manufacturer About The Issue?*

What Is Your Specific Carpet Issue?*

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Matting and Crushing / Wear
Ripples and Buckling
Depressions and Indentations
Filtration Soiling
New Carpet Odor
Shedding / Sprouting
Staining / Fading and Color Loss

Does Your Furniture Have Floor Protectors?*

How Often is Your Carpet Vacuumed?*

What Type of Vacuum Do You Use On Your Carpet?*

If Other, Please let us know What Type of Vacuum Do You Use On Your Carpet?*

How Many Times Has The Carpet Been Professionally Cleaned Since Purchase Date?*

What Company Professionally Cleaned Your Carpet?

Do You Have Receipts From The Carpet Cleaning?

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